Terms

Payment, Renewal, and Cancellations

Website Development Payment Obligations

A 50% deposit is required in order to begin development of your website. The balance due after the initial design and navigation has been approved and built, and the website pages have been built (regardless of whether content for the pages have been provided by the Client). This provision is in place to not only encourage the Client to provide the needed content so that their site can go live, but also to ensure that Dozier Studio is paid the balance due even if there is a delay in the Client providing their content. In the event that design, development and navigation changes are requested after the initial billing, these changes will be billable at our standard hourly rate.

Website Design or Development Cancellation

If website design and/or development has already begun the deposit is non-refundable. The deposit paid to Dozier Studio covers the cost of design work, code development, or any server side configuration carried out. It is not possible to fully refund a deposit once Dozier Studio has begun work on a project. Dozier Studio reserves the right to decide whether a refund, in part or full, is applicable if requested by the Client for any reason. A refund is not guaranteed by Dozier Studio. If a project is cancelled by the Client, it must be in writing, or in the form of an email from the primary Client only. Phone requests will not constitute acceptance of any cancellation.

Stock Photography Payment Obligations

Any stock photograph or image would include photos and/or images not provided by the Client and purchased on behalf of Client from a supplier, for use in website design or development. A minimum of $10 per photograph or image will be billed to the Client separate from the amount estimated for website design and development unless these stock images are already included in the estimate.

Hosting Payment Obligations

If Dozier Studio will be providing hosting for your web site, full payment is required in advance, before hosting service is established. These hosting charges begin once hosting is established on the server, whether your website is live or not. Invoicing will be sent by e-mail, unless otherwise requested by Client. If payment is not received by the due date, the hosting service may be suspended pending payment. If payment becomes 10 days overdue, the web hosting service may be terminated. Once an account has been terminated, payment in full will be required, including an additional set up fee of $25 to reactivate the account.

Domain Registration Payment Obligations

If Dozier Studio will be registering your new domain (www.yourdomiainnamehere.com), full payment is required in advance, before registration service is provided. Domain name registration is an annual charge and begins the day it is registered, whether your website is live or not.

Website Changes & Updates

Depending on the nature of website changes, prepayment is required. Unless otherwise noted, any and all changes, updates or additions to the website, are invoiced at our standard hourly rate. If payment is not received within 30 days of the invoice date, all changes may be rolled back until payment is received. There may also be a $35 re posting fee added to the outstanding invoice balance.

Domains, Transfers and DNS Management

Hosting Renewals

Hosting services will be automatically renewed under the same time and fee structure unless the Client gives written notice to Dozier Studio thirty (30) days before the renewal date. If a hosting service will not be renewed, we must receive notice in writing, or email.

Hosting Cancellations

You may cancel at anytime. If cancellation is received 30 days before your renewal date, then the hosting service will expire midnight or after, the final day. If you cancel with less than 30 days before your renewal date, then you will be obligated for the following month of hosting fees at our monthly rate or 12 months at our annual rate. If you have paid an annual rate and cancel within that time period, Dozier Studio will refund to you the prepaid fees for basic hosting for the full months remaining after effectiveness of cancellation, less any prior fees and charges at our standard monthly rate, plus the waved setup fee of $25 that is included on our annual hosting plans. Accounts that are terminated by Dozier Studio due to default on the part of the Client, will not receive any refund. All cancellations must be received in writing as per the deadlines indicated in writing or by e-mail. Phone requests will not constitute acceptance of any cancellation. Cancellation request will be dated the day that Dozier Studio receives the notice.

Hosting Transfers

If you wish to transfer your hosting to another provider, Dozier Studio can, upon request, download your website to a CD and mail it to you. The cost for this service is $50 for the first copy and $10 for each additional copy. FTP access to your site is not available to an outside service for transfer purposes.

Domain Name Renewals

Domain name registration will be automatically renewed under the same time and fee structure unless the Client gives written notice to Dozier Studio thirty (30) days before the renewal date. If a domain name will not be renewed, we must receive notice in writing, or email. If payment is not received by the due date, the domain name may be suspended pending payment. If payment becomes 10 days overdue, the domain name may be locked. Once a domain name has been locked, payment in full will be required, including an additional service fee of $10 to reactivate the domain name.

Domain Names with Outside Registrars

If your domain is not registered with Dozier Studio, DNS management services are billable at our hourly rate.

Process

Homepage Design

Designing concepts will be based on pre production communications between Dozier Studio and the Client. This is to assure that Dozier Studio is starting in the right direction. As with any project, designs may be altered, at any level by the Client. All design time, including changes, are billable at our standard hourly rate. This includes color concepts to the same design, or changes to the design itself. In most cases, these types of changes to the original plan are minor. But to assure that communication is precise, all concepts, changes, and/or ideas must be provided in writing or email so that Dozier Studio has a hard copy. Though Dozier Studio is happy to discuss these details by phone, their is no warranty given or implied on understanding of what the Client's wishes were, unless followed up by a written version. Any changes by the Client that, as a result, produce unneeded graphics or code, are still billable at our standard hourly rate.

Navigation

Navigation includes both text and/or buttons that provide a method of moving from page to page on your web site. During our pre production communication, the navigation is decided on, and in most cases includes a link to each and every page on the web site. The main navigation, which appears on every page of the web site will link to all secondary pages ("About Us", "Contact", etc.). Once a site outline is approved, the navigation portion of the web site is designed and coded. Any subsequent changes to navigation, as with any portion of the web site, are billable at our standard hourly rate.

Content

Content is key to any web site. And the provision of content is the Client’s responsibility.

Text content - Content must be provided in digital form, unless you are requesting that the copy be developed by Dozier Studio. Typesetting of non-digital content is considered billable. Clients should provide proof-written copy, unless requested in writing that you would like Dozier Studio to proof your copy before inserting it into the web site. Acceptable digital form can be simply an email, document or PDF file. If we can "copy and paste" your text, then it's considered digital. This saves you hours of billable time.

Copy development and editing – Development of website copy is billable at our standard hourly rate. Development of copy is provided by Dozier Studio once hand written, printed or photo copied versions are provided by a Client and a written request is made for digital copy to be formatted. Digital copies are provided to the Client for approval.

Graphical content - All images, including logos, photos, graphics, etc, created by Dozier Studio are billed at our standard hourly rate. Clients may provide any or all of the graphics or photographs themselves. These must be in digital form or high quality prints. Photos and/or graphics provided in digital form that require only resizing are done so at no charge beyond the regular design and development time. Graphics, provided or not, that require cropping, retouching, correcting, masking (cutting out), improving, layering, etc. will be done at our standard hourly rate.

Database Implementation

Entry of data for database applications is considered the role of the Client. A good example of this would be a shopping cart. If a shopping cart is part of your website's development, the products or services would be entered by the Client as needed, once the shopping cart is complete. If needed, Dozier Studio can add, edit or update your shopping cart at our standard hourly rate.

Copyrights & Ownership

Domain Name, Images, Layout & Content

If for any reason, services are cancelled or transferred to another host, designer, developer, etc., you will continue ownership of your domain name, as it was before Dozier Studio provided those services. All designs, logos, and source code which function to operate the public viewable pages of your web site will also be provided for continued use, but with all copyrights reserved by Dozier Studio where applicable. All current and/or outstanding invoices must be paid in full before the transfer can be made. All working files, including Photoshop & Illustrator files are the property of Dozier Studio however, flattened, high resolution copies can be provided at our standard hourly rate.

Client Provided Images & Content

Any and all content, whether in digital or hardcopy form, that is provided by the Client, is considered the property of the Client. Dozier Studio does not share or reuse any content provided by the Client, unless the content is publicly available elsewhere. Dozier Studio respects the Client's hard work in providing this exclusive content and protects it on the Client's behalf just as we do our own work. It is the Client's responsibility to assure that content, photos and images provided to Dozier Studio, are free of any outside copyrights. Dozier Studio reserves the right to reject or dis-include any content that is protected by an outside copyright unless written permission is provided by the copyright owner.

Proprietary Source Code

If during the development of your web site, Dozier Studio writes custom source code for a website application, this code is not transferable to a new developer or host. Custom written source code is considered the sole property of Dozier Studio and cannot be shared with other developers in any form, in full or part. Clients of Dozier Studio are granted a license to use this software code while Clients of Dozier Studio. Dozier Studio retains ownership of the code.  Access to or transfer of proprietary source code could result in a security risk to Dozier Studio and all of its Clients who are running similar applications. In order to provide custom software development services, Clients give us access to their most sensitive information, trade secrets, proprietary pricing and business methods. Therefore, neither access to, nor transfer of, any code built for any purpose that is unique and not commonly and publicly available can be granted. Website components that ARE transferable to another host include public side html, php, graphics, logos, pictures, navigation, text, and the data residing within a database. Copies of these transferable files including a full backup of your database if applicable, can be provided on a cd as mentioned in the "Hosting Transfer" section above. Any proprietary source code installed on other hosting servers, outside of Dozier Studio's servers, will be done at the discretion of Dozier Studio and with all rights reserved and implied. Dozier Studio reserves the right to disable any proprietary source code, if deemed necessary due to failure to pay in full, any outstanding invoices, or any exploitation of proprietary source code.

Copyright Notice

Though not required by law, the customary method of giving notice of copyright is the placement of a branding and copyright in the footer of a web page. As per the United States Copyright Law, Dozier Studio reserves all rights of authorship to code, layout, applications and images created by Dozier Studio, during the creation of any of our products or services, modified or unmodified unless arrangements and a mutual agreement are made before development. This agreement must be made between the Client and Dozier Studio, in writing and as a part of the estimated cost for development. In most cases, we are happy to include the Client's and/or content provider's copyright for the content provided, along side of Dozier Studio's copyright notice. In either case, the provider of content and/or photos and images are considered the author and copyright holder.

Troubleshooting & Training

Training

For web sites with shopping carts, CMS (Content Management Systems) or any other administrative back end, two (1) one-hour training sessions will be provided upon completion of initial web site and payment in full is received. With rare acception, Dozier Studio does not offer training is web design, web development, graphic design or networking. In those rare cases where Dozier Studio agrees to provide training or consultation not already included in a service, our hourly consultation rate will apply.

Technical Support

We offer limited, in-house phone support to our Clients during standard business hours. Depending on the fault, severity, and time invested, this support may be provided at no charge, split charge, or full standard hourly rate. Dozier Studio maintains and troubleshoots the web sites we develop for our Clients, as well as any domain-based email accounts of those web sites that we host. We do NOT assume responsibility for upkeep or provide non-billable troubleshooting on our Clients' ISP (Internet Service Providers), ISP-based email accounts (yourname@yourisp.com or yourname@gmail.com, etc), your home or office internet connections, routers, computers, software or any other non-domain-based issues outside Dozier Studio's realm of service. Provision of non-domain-based troubleshooting services will be billable at our our hourly consultation rate.

Privacy

Dozier Studio prides themselves in confidentiality. It's the nature of this type of service, and an integral part of our operation. In order for Dozier Studio to provide the most productive solution to your hosting, designing and development needs, we are often exposed to our Client's most sensitive information. Trade secrets, proprietary pricing, business methods and passwords are among a few.  Dozier Studio will never knowingly share any of this information or discuss projects currently in development with anyone unless directed by our Client to do so. Dozier Studio will not reveal a Clients current or future plans, ads, emails, pricing structure, business methods or trade secrets at any time that it is within our control to do so. Dozier Studio will not discuss or reveal any past, present or future budgets or billing information with anyone not associated with Dozier Studio and/or our Client unless directed to do so, or in the event of any unforeseen issue of collection of an outstanding debt. We ask that our Clients follow this same practice as it relates to communications between Dozier Studio and themselves.

Notice

These terms are subject to change without notice and were last updated on August 2, 2016.